Track Your Order

Once your order has been placed and confirmed, we begin preparing it with the utmost care and attention. We understand how exciting it is to await a new addition to your wardrobe, and we want to keep you informed every step of the way.

After your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a direct link to monitor your package in transit. This allows you to follow your parcel's journey from our studio to your doorstep with complete transparency.

Please allow up to 24 to 48 hours for your tracking information to become active after you receive your confirmation. In some cases, carriers may take a little longer to update their systems, and we kindly ask for your patience during these brief intervals.

Should you notice any unusual delays or irregularities in your tracking status, we encourage you to reach out to us. Our team is always ready to investigate and liaise with our shipping partners on your behalf to resolve any issues as swiftly as possible.

To check the status of your order, simply refer to the tracking link included in your shipping confirmation email. If you have misplaced this email or did not receive one, please contact us with your order number, and we will gladly resend the details to you.

For any assistance regarding order tracking, delivery inquiries, or shipping concerns, please contact us at:

service@gowngown.com

We are committed to ensuring your order reaches you safely and on time, because your satisfaction matters to us from the very first click to the final unboxing.

Warm regards,
The gowngown Team