Terms of Service

Welcome to gowngown. By accessing or using our online store, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing any order. If you do not agree with any part of these terms, we kindly ask that you refrain from using our website and services.

General Provisions

Throughout this document, the terms "we," "us," and "our" refer to gowngown. The terms "you" and "your" refer to the user, visitor, or customer engaging with our store and services. These Terms of Service apply to all users of our website, including without limitation browsers, vendors, customers, and contributors of content.

We reserve the right to update, modify, or replace any portion of these Terms of Service at any time. It is your responsibility to review this page periodically for changes. Your continued use of our website following the posting of any changes constitutes acceptance of those changes.

Products and Availability

We strive to display our products as accurately as possible through images, descriptions, and pricing. However, we cannot guarantee that your device's display of any colour or detail will be entirely precise. All product descriptions, specifications, and prices are subject to change without notice.

We reserve the right to limit the quantity of products we supply, to discontinue any item at any time, and to refuse or cancel any order at our sole discretion. In the event that a product is listed at an incorrect price or with inaccurate information, we reserve the right to refuse or cancel any orders placed for that product, whether or not the order has been confirmed.

Orders and Acceptance

When you place an order through our store, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or description, or suspected fraudulent activity.

Upon order placement, you will receive an email confirming receipt of your order. This email is an acknowledgement of your order and does not constitute acceptance. Acceptance of your order occurs when we dispatch the products to you, at which point a shipping confirmation email will be sent.

Pricing and Payments

All prices displayed on our website are listed in the currency indicated at checkout. We make every effort to ensure that pricing is accurate, but errors may occasionally occur. In such cases, we will notify you and give you the option to reconfirm your order at the correct price or cancel it.

Payments are processed through secure third-party gateways. By providing your payment information, you represent and warrant that you are authorised to use the chosen payment method. We reserve the right to cancel any order if we suspect unauthorised or fraudulent use of a payment method.

Shipping and Delivery

We aim to process and dispatch all orders within the timeframe specified on our website. However, delivery times are estimates and may be affected by factors beyond our control, including but not limited to carrier delays, customs processing, and weather conditions. We are not liable for any delays in delivery that are outside of our reasonable control.

Risk of loss and title for purchased products pass to you upon our delivery to the carrier. We recommend that you review our shipping and return policies for further information regarding delivery and handling.

Returns and Exchanges

We want you to love every piece you receive from gowngown. If for any reason you are not entirely satisfied with your purchase, please refer to our Return Policy for detailed instructions on eligibility, timeframes, and procedures. We reserve the right to refuse returns that do not comply with our stated policy.

Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of gowngown or our content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, display, or create derivative works from any part of our website without our prior written consent.

User Conduct

By using our website, you agree not to engage in any activity that disrupts or interferes with the functioning of our site, attempts to gain unauthorised access to our systems, or violates any applicable laws. You also agree to provide accurate and truthful information when placing orders and creating accounts.

Limitation of Liability

To the fullest extent permitted by law, gowngown shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or the purchase and use of our products. Our total liability to you for any claim arising from these Terms of Service or your use of our products shall not exceed the amount you paid for the product in question.

Disclaimer of Warranties

Our products and website are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the information, content, materials, or products included therein, except as expressly provided in these terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, without regard to its conflict of laws principles. Any dispute arising out of or in connection with these Terms of Service or your use of our website shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region of the People’s Republic of China.

Indemnification

You agree to indemnify, defend, and hold harmless gowngown and our affiliates, officers, directors, employees, and agents from any claim, demand, or damage, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid under applicable law, that provision shall be severed and the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Service constitute the entire agreement between you and gowngown regarding your use of our website and purchase of our products, superseding any prior agreements or communications.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please do not hesitate to reach out to us at:

service@gowngown.com

We are here to assist you and appreciate your trust in gowngown.

Warm regards,
The gowngown Team