Shipping and Handling

At gowngown, we believe that receiving your order should be as delightful as discovering the perfect piece. We are committed to ensuring that every package reaches you in excellent condition, with care and attention from the moment we pack it to the moment it arrives at your doorstep.

This policy outlines our shipping practices, delivery timeframes, and handling procedures. Should you have any questions that are not addressed here, our team is always ready to assist.

Processing Time

Once you place an order with us, we begin preparing it with the utmost care. Please allow one to three business days for order processing, during which we carefully inspect, fold, and pack your items. This timeframe applies to all orders, regardless of the shipping method chosen.

Orders placed on weekends or public holidays will begin processing on the next business day. We kindly ask for your understanding during seasonal sales or promotional periods, when processing times may be slightly extended due to higher order volumes. If we anticipate any significant delays, we will notify you promptly.

Shipping Methods and Delivery Timeframes

We offer a range of shipping options to suit your needs and preferences. The delivery timeframes provided below are estimates based on standard carrier performance and may vary depending on your location, customs processing, and other external factors.

• Standard Shipping: Estimated delivery within five to ten business days after dispatch.

• Express Shipping: Estimated delivery within two to four business days after dispatch, subject to availability.

• Premium Shipping: Estimated delivery within one to three business days after dispatch, for those who wish to receive their order with the utmost speed.

Please note that all delivery timeframes commence from the date of dispatch, not from the date of order placement. We recommend selecting a faster shipping method if you require your order by a specific date, as we cannot guarantee delivery within standard timeframes during peak periods.

Shipping Rates

Shipping costs are calculated at checkout based on the total weight of your order, the shipping destination, and the selected shipping method. We strive to keep our shipping rates fair and transparent. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Occasionally, we may offer free shipping promotions. These offers will be announced on our website and applied automatically at checkout when all qualifying conditions are met.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's journey. We encourage you to use this tracking information to stay informed about your delivery status.

Please allow twenty-four to forty-eight hours after receiving your tracking number for the carrier's system to update with the first scan. If your tracking information does not appear within this timeframe, please contact us, and we will investigate on your behalf.

Delivery Address

We kindly ask that you double-check your shipping address before finalising your order. We cannot be held responsible for delays or losses resulting from incorrect or incomplete address information provided by you.

If you realise that you have entered an incorrect address after placing your order, please contact us immediately at service@gowngown.com. While we will do our best to update your delivery details before dispatch, we cannot guarantee that we will be able to make changes once processing has begun.

If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Please note that additional shipping charges may apply in such cases.

Customs, Duties, and Taxes

For orders shipped to destinations outside of our base region, your package may be subject to customs clearance procedures and applicable import duties, taxes, and fees. These charges are imposed by the customs authorities of the destination country and are not included in our product prices or shipping fees.

You are responsible for any customs duties, taxes, or other fees that may be levied upon arrival of your order. We recommend that you familiarise yourself with your local customs regulations before placing an order, as these fees vary by country and are beyond our control.

Please note that we are required to declare the full value of your order on customs forms, and we cannot alter this value for any reason. Failure to pay applicable duties and taxes may result in delivery delays or the return of your package to us, for which we cannot assume responsibility.

Lost, Damaged, or Delayed Shipments

We take great care in packaging your order to protect it during transit. However, despite our best efforts, shipments may occasionally be lost, damaged, or delayed due to factors beyond our control, including but not limited to carrier mishandling, severe weather, or customs processing.

If your package has not arrived within a reasonable timeframe beyond the estimated delivery date, please contact us at service@gowngown.com with your order number. We will initiate a trace with the carrier and work to resolve the issue as promptly as possible.

For packages that arrive damaged, we kindly ask that you retain all packaging materials and take clear photographs of the damaged items and packaging. Please contact us within seven days of delivery so that we can assess the situation and arrange for a replacement or refund as appropriate.

We cannot assume liability for packages that are marked as delivered by the carrier but are reported missing by the recipient. In such cases, we recommend contacting the carrier directly with your tracking information and, if necessary, filing a claim with them.

Signature on Delivery

For certain orders, particularly those of higher value or those sent via premium shipping methods, a signature may be required upon delivery. This is a security measure to ensure that your package reaches you safely. If you are unavailable to sign for your delivery, the carrier will typically leave a notice with instructions for rescheduling or collecting your package from a local depot.

If you prefer to waive the signature requirement, please note that we cannot assume responsibility for any loss or theft that occurs after the carrier confirms delivery. You may contact us to request this adjustment, but we recommend against it for high-value orders.

Contact Us

If you have any questions about our shipping and handling practices, or if you require assistance with tracking your order, please do not hesitate to reach out to us. We are here to help and want your experience with gowngown to be nothing short of exceptional.

You can contact us at:

service@gowngown.com

We aim to respond to all inquiries within one to two business days and will do our best to address any concerns you may have.

Warm regards,
The gowngown Team